get in touch – please check our FAQ below for frequently asked questions
What are Rotate Watch Kits?
Rotate® offers all-in-one kits to build your own mechanical watch! Each kit includes all the parts, tools, and guidance that you’ll need.
What wrist sizes to the kits fit?
Our leather straps fit a wrist of approx 17-22 cm (6.7-8.6 in), and our metal straps can be adjusted to any length under 22cm (8.6 in). All fit most wrist sizes, including women’s.
Which products are compatible with each other?
Where are the kits shipped from?
All orders are assembled and shipped from our Los Angeles office.
How long does it take to build a watch?
Our Eiffel/Newton kits are medium difficulty and have an assembly time of approximately 2 hours. Our Edison/Galileo/Wright kits have a high difficulty and an assembly time of approximately 3 hours. Assembly time also depends on the person and what particular obstacles come up. Some may find enjoyment working bits at a time for a few days!
Do the movements come assembled?
Our movements come mainly assembled to ensure accuracy and functionality in the final watch.
How hard is it?
Our customers have found the kit to be a nice challenge – not too easy and also not overly difficult. If you’re looking for a greater challenge, we recommend the Edison/Wright/Galileo line. For a medium difficulty level, we recommend the Eiffel/Newton line. Completion time is around 2-3 hours, and it depends on the person and which kit is being assembled.
How much is shipping?
For a limited time, Domestic shipping is FREE for Priority 1-3 day shipping, and International shipping is Priority 1-5 day (shipping amount varies on the country and cart total).
What if I need help along the way?
We’re here for you – please email us: firstname.lastname@example.org with a description and any photos/videos. Our team is available 7 days a week, 365 days a year, to help out!
I have a quick question about a step in assembly!
Please check our FAQ section in the last pages of our manual here. If the answer to your question can’t be found, please email us: email@example.com with a description and any photos/videos. We’ll get back to you with assistance as soon as possible!
Where's the guide?
Our PDF and video guide can be found at rotatewatches.com/easyguide.
How can I be notified of future products?
Join our email list by signing up on our homepage here. We’ll keep you posted on new products and all-things-Rotate!
If I'm located outside the US, will there be import fees?
Import fees vary depending on the cart amount and the destination country. Our website is currently set up so that you’ll find out the import fee amount during checkout, with the option to pay upfront. If you choose to wait, our delivery carrier will reach out prior to delivery if there are necessary fees.
What's included with the warranty?
Every kit comes with a lifetime limited warranty! The warranty will replace all damaged parts and tools entirely, excluding only certain pieces on the movement, such as the set lever piece. Proof of damage must be received – please send photos/videos to firstname.lastname@example.org with the part/tool name and color (if applicable). For the excluded movement pieces, we can offer a free exchange or factory price for a replacement movement. Please email us photos/videos of the damage to email@example.com. We’ll attempt to help repair the damage with you, but if unsuccessful, we can supply a discount code for the factory price.
To obtain warranty service, you must first contact us to determine the problem and the best solution for you: firstname.lastname@example.org.